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Communication & LanguagesMarketing & SalesenStandard
Breaking Barriers: Communication, Objection Handling & Negotiation Skills for Customer-Facing Roles
by Trainica👤 Visit creator page
No ratings yet · 2 enrollments
Build the communication, objection handling, and negotiation skills that turn difficult customer conversations into positive outcomes. Through real scenarios and deliberate practice routines, you'll handle pushback confidently, reach agreements faster, and earn lasting customer trust.
What's included
📦4 modules
🖼12 narrated slides
✅6 quiz questions
📊Diagrams
🔊AI narration
🎓Certificate of completion
🎟️Included in subscription plans
⏱️Standard · ~30 min
📱Self-paced, learn anywhere
♾️Lifetime access
What you'll learn
M1Building the Communication Foundation That Customers Trust⌄
- Reading the Customer: Instantly Detecting Tone, Emotion, and Intent
- The Power of Language Choices: Replacing Negative Triggers with Door-Opening Phrases
- Active Listening in Action: Techniques to Make Every Customer Feel Heard Before You Respond
M2Mastering Objection Handling Across Real Customer Scenarios3 quiz questions⌄
- The CLEAR Method: Disarming Objections in Sales and Contact Center Calls
- Turning 'I Need to Think About It' and 'It's Too Expensive' Into Productive Conversations
- Handling Emotional and Aggressive Customers: Scripts and Recovery Moves for High-Tension Moments
M3Practical Negotiation Habits for Everyday Customer Interactions⌄
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